Title VI and ADA

Title VI Compliance

All services, routes and accommodation on Miami County Public Transit (MCPT) are offered without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against on the basis of race, color, or national origin by the services offered by MCPT, you have the right to submit a complaint to Miami County Public Transit's management by clicking here.

Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and the MCPT may be utilized for resolution, at any stage of the process. The Title VI Coordinator will make every effort to pursue a resolution to the complaint. Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited under Title VI and related statutes may file a written complaint to the following address:

Civil Rights Liaison 

Miami County Public Transit 

2306 N. County Road 25A

Troy, OH 45373-2984

For more information about Title VI, please call MCPT at (937) 440-5488.

If you would like to view Miami County Transit's Title VI Program, you can view it in it's entirety. It explains how to formally file a complaint to us and/or the Federal Transit Administration. 

You also can submit your complaint to the Federal Transit Administration at the following address; 

Regional Civil Rights Officer

Federal Transit Administration

200 West Adams Street, Suite 320

Chicago, Illinois 60606

Phone: (312) 353-3770

Fax: (312) 886-0351

ADA Compliance

Miami County Public Transit operates all programs and services in accordance with the Americans with Disabilities Act (ADA). If information is needed in another language or format, contact us at(937) 440-5488.

Any person who believes she or he has been discriminated against on the basis of a disability by the Miami County Public Transit may file an ADA complaint by completing and submitting the agency’s Discrimination Complaint Form. MCPT investigates complaints received no more than 180 days after the alleged incident. MCPT will process all fully completed and signed complaint forms.

Once the complaint form is received, the MCPT will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter within 30 days informing her/him whether the complaint will be investigated by our office. MCPT will provide a complainant a status letter every 30 days until the closure letter is issued.

MCPT has 45 days to investigate the complaint. If more information is needed to resolve the case, MCPT may contact the complainant. The complainant has 30 days from the date of the contact to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 days, MCPT will decide the case with the information already received in the complaint. A case can be closed if the complainant withdraws their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a ADA violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

To file a complaint:

  • Call our office at (937)440-5488.
  • Come into the Transit Office at 2036 Co. Rd. 25A Troy, OH 45373 to file in person.
  • Email us
  • Our ADA Complaint Form can be emailed or mailed to the 2036 Co. Rd. 25A Troy, OH 45373.

If you need assistance filling out forms, reading forms or if it needs to be printed in another language, call us at (937)440-5488 and we will do our best to assist you with this process. 

If information is needed in another language, contact the Transit office or look to the bottom right hand corner of the screen which shows Google Translate to change the language to your preferred language.