We address the unique needs and challenges of all individuals by facilitating accessibility, mobility, and community involvement through our programs and services. Our county transit office and vehicles have accessible features to make getting to your destination easy. We offer a demand-response service that will come directly to your home to pick you up. If proper documentation is in place, we will even assist you from your door out to the bus.
Reasonable Modification Request
Miami County Public Transit makes every effort to ensure individuals with disabilities have access to, and benefits from all our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use all MCPT services.
Reasonable Modification Requests can be made by contacting the County Transit Office at 937-440-5488 or by emailing us at firstname.lastname@example.org.
Miami County's Transit website offers a generous amount of accessible information for the public. For special requests, contact 937-440-5488, choose option 3 to speak with the Transit Office. Or email us at email@example.com
The following communication assistance is available for all public meetings conducted by MCPT.
- Language interpreters
- Sign-language interpreters
- Assisted-listening devices
- Language translation on website
Please notify MCPT of the communication assistance you require at least 48 hours in advance of the meeting you wish to attend by calling 937-440-5488 or by email, firstname.lastname@example.org.
If necessary, Miami County Public Transit will access translation services for meetings, brochures, service materials, etc., and notify the special language populations of that translation availability. If necessary, Miami County Public Transit will evaluate the need for special cultural sensitivity or language access training. If necessary, brochures, DVDs, etc. in other languages will be prepared and distributed. Miami County Public Transit will evaluate all these special procedures as to feasibility, desirability, efficiency and effectiveness.
Comments, Complaints, and Commendations
MCPT wants to hear about your experience and welcomes your feedback. If you have a comment, complaint or commendation, please visit our website to find the resources available to do so. You can also email us through our Transit website's homepage. Or if you prefer, please mail or deliver the forms to:
Miami County Public Transit
2036 N. County Rd. 25-A
Troy, OH 45373
If you need assistance filling out forms, reading forms or if it needs to be printed in another language, call us at (937)440-5488 and we will do our best to assist you with this process.