Customer Service

Customer Service Building
Call 911 for Emergencies After Hours

After Hours Emergency Please Call (911) - Please Give Detailed Statement.

Customer Service: 937-440-5653 (During Customer Service Office Hours - See Below)
Transfer Station: 937-440-3488 (During Transfer Station Office Hours - See Below)
Construction Engineering: 937-440-5653 (During Customer Service Office Hours - See Below)

CUSTOMER SERVICE OFFICE HOURS

  • Monday through Friday from 8:00 am to 5:00 pm
  • Office is closed on Saturday and Sunday.
  • CALL: 937-440-5653 (During Office Hours Only)

OFFICE CLOSED

  • New Year’s Day
  • Martin Luther King Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

SERVICE CHARGES

  • Nonpayment Fee: $35.00
  • Premise Visit Fee: $25.00
  • NSF Check Fee: $35.00
  • Swimming Pool Sewer Credit: $30.00
  • Sod Watering Credit: $20.00

AFTER HOUR PAYMENTS

We have a 24 hour night deposit box located on the east side of the Miami County Safety Building at 201 West Main Street.

Also, we have a deposit box located on the right hand side of the door at the Sanitary Engineering Office. This box is only accessible Monday through Friday 6:30 am to 6:00 pm and on Saturday 7:00 am until 2:30 pm.

Now accepting AutoPay (ACH) payments.

Complete the ACH form below and submit to our office with a voided check. Please contact our office with any questions. It usually takes one to two months for ACH deductions to begin.

ONLINE PAYMENT SYSTEM

Our Water and/or Sewer customers will need to create an account with a username and password.

Note: There is a convenience fee that is applied when paying through Point N Pay that is paid to them, NOT to Sanitary Engineering. If you have problems signing up on the system, please call the office at 937-440-5653, Monday through Friday from 8 am to 5 pm.

Pay Here.....

DOCUMENT DOWNLOADS



Business Water/Sewer Customer Form (PDF)

Residential Water/Sewer Customer Form (PDF)

Water/Sewer Agreement for Rental Property Owners (PDF)

 ACH Form for Water and Sewer Payments (PDF)