Customer Service

Customer Service Building
Call 911 for Emergencies After Hours

After Hours Emergency Please Call (911) - Please Give Detailed Statement.

Customer Service: 937-440-5653 (During Customer Service Office Hours - See Below)
Transfer Station: 937-440-3488 (During Transfer Station Office Hours - See Below)
Construction Engineering: 937-440-5653 (During Customer Service Office Hours - See Below)

CUSTOMER SERVICE OFFICE HOURS

  • Monday through Friday from 8:00 am to 5:00 pm
  • Office is closed on Saturday and Sunday.
  • CALL: 937-440-5653 (During Office Hours Only)

OFFICE CLOSED

  • New Year’s Day
  • Martin Luther King Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day

SERVICE CHARGES

  • Nonpayment Fee: $35.00
  • Premise Visit Fee: $25.00
  • NSF Check Fee: $35.00
  • Swimming Pool Sewer Credit: $30.00
  • Sod Watering Credit: $20.00

AFTER HOUR PAYMENTS

We have a 24 hour night deposit box located on the east side of the Miami County Safety Building at 201 West Main Street.

Also, we have a deposit box located on the right hand side of the door at the Sanitary Engineering Office. This box is only accessible Monday through Friday 6:30 am to 6:00 pm and on Saturday 7:00 am until 2:30 pm.

Now accepting AutoPay (ACH) payments.

Complete the ACH form below and submit to our office with a voided check. Please contact our office with any questions. It usually takes one to two months for ACH deductions to begin.

ONLINE PAYMENT SYSTEM

Our Water and/or Sewer customers will need to create an account with a username and password.

Note: There is a convenience fee that is applied when paying through Point N Pay that is paid to them, NOT to Sanitary Engineering. If you have problems signing up on the system, please call the office at 937-440-5653, Monday through Friday from 8 am to 5 pm.

Pay Here.....

DOCUMENT DOWNLOADS

If you intend to complete one of the forms below electronically, please first download the document to your device. Then complete the appropriate fields and save the document. You can then e-mail the saved document to our Customer Service department. 


Business Water/Sewer Customer Form (PDF)

Residential Water/Sewer Customer Form (PDF)

Water/Sewer Agreement for Rental Property Owners (PDF)

 ACH Form for Water and Sewer Payments (PDF)